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Call Centers
Call Center Operations Providers
Call Center Companies and Operators
Call centers are centralized offices used for the purpose of sending and receiving a large volume of telephone calls. Call center agents may be located at this center or may be distributed throughout multiple locations and even work from home.
Call centers are operated by companies to process inbound support calls or information requests from callers.
Outbound call centers place large volumes of calls to customers, prospects, or members of discreet organizations that are maintained on calling lists. In addition to processing phone calls, the collective handling of these calls, letters, faxes, and e-mails at one location is known as a contact center.
Since the Company's inception in 1978, Database Systems Corp. (DSC) has specialized in the development of computer related software including call processing technology. During the company's evolution, DSC has developed computer telephony products including call center software and phone systems.
Beginning with our customer relationship management software and call center applications, DSC has developed computer telephony integration software products and call center phone systems. Supporting both inbound and outbound call center activities, our technology includes interactive voice response and voice broadcasting systems.
Contact DSC to learn more about our call center products and services.
Call Center Operations
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Contact DSC to learn more about our call center products and services.
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